پوریا حسن زاده

کاربرپژوه.

پوریا حسن زاده

معرفی‌نامه

من کارم ریسرچه، ولی نه از اون مدلا که میرن میپرسن آیا فلان چیز را دوست دارید؟ و بعد هم یک گزارش پر از نمودارهای مختلف بهت میدن که نمیدونی چکارش باید بکنم. من بیشتر دنبال این هستم که بفهمم چرا؟ چرا یک چیزرو کاربران دوست دارن یا ندارن، چرا استفاده میکنن یا نمیکنن؟ چرا یک نیاز رو دارن و چرا باید برای این نیاز هزینه کنن. تو این چند سال با آدمای زیادی تو مسیر طراحی محصول همراه بودم ، از دیزاینرهایی که می‌گن «اگه کاربر نمی‌فهمه این دیزاین خوبه، مشکل از خودشه»، تا مدیر محصولایی که می‌پرسن: «اگه این رو بسازیم استفاده می‌کنه؟ میشه بپرسیم دوست داره یا نه؟» و خب، تلاش من همیشه این بوده که یه‌جوری وسط این سوالا وایسم و کمک کنم تصمیما به کاربر نزدیک‌تر بشن. برای من ریسرچ فقط گزارش و نمودار نیست؛ یه جور تلاشه برای فهمیدن نیاز واقعی کاربرا، تا اول کسب‌وکار کمتر ضرر کنه، و بعد بتونه با خیال راحت‌تر سود کنه. خلاصه اینکه اگه تو هم دغدغه‌ات اینه که تصمیم‌هامون واقعی‌تر و تجربه‌هامون انسانی‌تر باشه، فکر کنم حرف واسه گفتن داریم :)

تجربیات کاری

User Research mentor

ADPLIST

۱۴۰۲ اسفند - Present

Mentored 130+ early-career researchers in qualitative and quantitative UX research methods (interviews, surveys, usability testing). Selected as one of the top 5% mentors in growth and user research based on feedback and engagement metrics.

User researcher&UX designer

AirplaneTicket.ir

۱۳۹۷ فروردین - ۱۳۹۷ اسفند

Improved sales funnel performance with a 30% conversion increase in 3 months by combining A/B testing with GA and behavioral analysis. Advocated for user-centered design by educating internal teams on research methods and integrating findings into product planning.

user researcher

mrbilit

۱۳۹۷ بهمن - ۱۳۹۸ دی

Reduced landing page bounce rate from 50% to 20% by identifying navigation issues through usability testing. Increased ticket conversion rate from 1% to 2.2% (120%) by uncovering friction in search results via Hotjar video analysis. Shortened the purchase flow by 20% through card sorting and redesign of ticket structure.

Product manager

Mrbilit

۱۳۹۸ بهمن - ۱۳۹۹ آبان

Created a product roadmap based on updated company strategy, aligning design and development teams toward shared goals،led to successful web and app redesigns within 6 months. Reduced rework and feasibility issues by creating a cross-functional product workflow between tech, design, and product.

User Researcher

Snapp

۱۳۹۹ آذر - ۱۴۰۲ اردیبهشت

Conducted over 50 cross-functional research projects using mixed methods (interviews, surveys, usability tests) to uncover behavioral patterns and inform design and product decisions. De-risked major product redesigns by translating research findings into clear, actionable recommendations،led to measurable improvements in business metrics, such as reducing time to book by up to 18% Reduced passenger complaints by 80% through targeted research on cancellation pain points, combining survey insights with usability and interview to guide feature redesign. Improved product accessibility by running dedicated studies with users who were blind or deaf،identified key barriers and informed inclusive design changes across Snapp’s services. Collaborated with data teams to detect user behavior trends using dashboards and analytics, guiding qualitative investigations for deeper root-cause understanding. Mentored junior researchers through all research stages, raising overall research quality and building long-term team capabilities.

User Research manager

اسنپ

۱۴۰۲ خرداد - Present

Designed and implemented the company’s first Research Ops system from the ground up, including processes, rituals, and documentation، laid the foundation for scalable research across all verticals. Improved cross-vertical processes and removed delivery blockers،resulted in a 50% increase in research project output across the team. Scaled self-serve research through operational assets like templates, how-to guides, and mentoring،enabled PMs and designers to conduct independent studies and make faster, low-risk decisions. Built a centralized research repository to increase visibility of past insights and reduce redundant studies،enhanced cross-team knowledge sharing and onboarding. Introduced UX health metrics to systematically track user experience quality،helped product teams make more informed, user-centered decisions at scale.